SHIPPING POLICY

At LEVIX, every product is custom-manufactured to order and crafted according to the specifications approved by our customers. Production begins only after payment has been received and all design details have been finalized.

PROCESSING & PRODUCTION

As each item is made specifically for your academy, team, organization, or personal requirements, production timelines may vary based on customization complexity, order quantity, and manufacturing requirements.

Estimated Production Time:

• Standard Custom Orders: 10–15 Business Days
• Bulk & Academy Orders: 15–20 Business Days
• Tournament, Wholesale & Large-Volume Orders: Production timelines provided upon quotation

Once production is completed, customers will receive a shipping confirmation email along with tracking information.

ESTIMATED DELIVERY TIMES

United Kingdom, United States, Canada & Australia

• Express Shipping: 7–15 Business Days
• Standard Shipping: 10–20 Business Days

Please note that delivery times are estimates and may vary due to customs clearance procedures, carrier delays, weather conditions, public holidays, peak seasons, or other circumstances beyond our control.

CUSTOMS, DUTIES & TAXES

International shipments may be subject to customs duties, import taxes, VAT, GST, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our product or shipping prices unless otherwise stated.

ORDER TRACKING

Once your order has been dispatched, tracking details will be sent to the email address provided during checkout, allowing you to monitor the progress of your shipment.

SHIPPING ADDRESS ACCURACY

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete. LEVIX is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address information.

LOST OR DAMAGED SHIPMENTS

If your order arrives damaged or is believed to be lost in transit, please contact our support team within 7 days of the expected delivery date. We will work directly with the shipping carrier to investigate and assist in reaching an appropriate resolution.

DELIVERY DELAYS

While LEVIX strives to meet all estimated production and delivery schedules, delivery dates cannot be guaranteed. LEVIX shall not be held liable for delays caused by shipping carriers, customs authorities, transportation disruptions, natural events, or any circumstances beyond our reasonable control.

CONTACT US

For any shipping-related questions or assistance regarding your order, please contact our customer support team through the contact information available on our website.